Returns, exchanges, and refunds :
If you’ve got a problem with your order, contact us within 30 days of your order’s shipping date (45 days for international orders) and we’ll be glad to get things fixed up. If we made a mistake with your order, we’ll do whatever it takes to make it right.
Contact us and we’ll take care of the rest. If we need you to ship something back to us, we’ll cover the cost of postage, so don’t worry 🙂 If you made a mistake when you ordered ( changed your mind, wrong address, etc) you’re welcome to request an exchange/refund/re-ship. All we ask is for any returned items to be in good condition and that you cover any shipping charges which come up.
Contact us and we’ll let you know how to proceed! We are more than happy to provide a refund, but we can only refund the cost of the item; we will not refund the cost of shipping. For exchanges, please request and send your exchange within 30 days if you’re in France, or 60 days if you’re elsewhere in the world. Otherwise, we may put your held item back on the shelf to be sold. We may attempt to hold your item while you mail your exchange, but we make no guarantees on exchange availability. People are usually happy with our stuff, so we never charge restocking fees.
Merchandise pre-orders :
Pre-orders are charged at the time of purchase, not when we ship them out. Some pre-orders may be required to be ordered separately from other items. If you need to cancel or change a pre-order, please contact us as soon as possible.
General shipping notes :
We are based in Montpellier, FRANCE.
We ship most domestic packages through the UPS and internationally via DHL eCommerce or UPS Express. The further you live from France, the longer your package may take to arrive. If your order comes back ‘return to sender’, we will either refund the cost of the item minus shipping, or you can pay to have it re-shipped. We cannot guarantee specific delivery dates (we don’t control the post office… yet), and we do not offer refunds for shipping fees if packages are delivered later than expected. If you’re in a hurry to receive an order, please contact us and we’ll do our best to get it shipped off ASAP!